Talk to the team that will run your order
One inbox, one team. No call centre, no ticket number.
Email is the fastest way to reach us. Send drawings, a bill of quantities, or just the models you want compared — we reply within 24 hours on business days and quote within 72.
Why there is no phone number on this page
We are an online-first team: no showroom phone and no staffed reception. When an enquiry is real, the person handling your file shares a direct number or a WeChat ID in the first reply — so you talk to the buyer-side contact, not a switchboard.
How to reach us
sales@lumwatt.com — reaches the whole team, and keeps the file in one thread.
Available on request. We open a direct line once there is a live enquiry.
Available on request. Handy if you already work with suppliers in China.
What you get, and when
Within 24 hours
A reply from a person on business days, with questions if the brief is still thin.
Within 72 hours
A line-by-line quotation with MOQ, lead time and datasheets for the models proposed.
Before you order
A sample plan, a shipping estimate and the audit or test documents we can already share.
What to put in the first email
- The model, reference photo or specification you were given
- Quantity per item, and the port or city it ships to
- Target price and payment terms, if you already have them
- Destination country, so the documents are right the first time
Skip the back-and-forth
Fill the enquiry form once. We reply within 24 hours and quote within 72.